Refund & Cancellation Policy

• First Mate: one child, every island, USD 3.99 per month.
• Pirate Crew: up to 3 children, every island, USD 9.99 per month.
• Whole Armada: up to 5 children, every island, USD 14.99 per month.

Paid plans renew each month until you cancel. We charge in advance for the month ahead.

You can cancel at any time from your account settings. When you cancel, your plan stays active until the end of the period you have already paid for, it does not renew, and your account then moves to the free plan.

Cancelling never deletes anything. Child profiles and progress beyond what the free plan includes are locked, not erased, and unlock again if you resubscribe. If you want your data removed, delete the child profile or your account, which erases it for good.

We refund you in full when:

• we charged you after you cancelled, because of a fault on our side;
• we charged you twice for the same period; or
• the service was unavailable for an extended period through our fault and you could not use what you paid for.

Because we bill monthly in advance, we do not refund the unused part of a month you have already started. You keep access until that month ends.

Email kidsparadisecorp@gmail.com from the address on the account, and tell us the date and amount of the charge. We reply within 7 working days. Approved refunds go back to the original payment method.

Nothing here limits the rights you have under Malaysian consumer law, including the Consumer Protection Act 1999.